Velo Velo

Sorry to hear that.Please submit your claim <a href="https://velovelo.gorgias.help/en-GB/flows/01HSNZSYKP74PN423VEAQQTHWF" rel="noopener noreferrer" target="_blank">here</a> and our support team will reply you within 2 working days.Do note you will need to log in and submit the order no, product name and photos of the item.

Sorry to hear that. Please submit your claim here and our support team will reply you within 2 working days. Do note you will need to log in and submit the order no, product name and photos of the item.

How do I submit a warranty claim?

How do I find out about rides and events?

Do you offer refunds or exchanges?

What is the crash policy?

How do I make a return?

What do I do if I receive the wrong item in my order?

What happens if my package is lost or arrives in a damaged state?

Can I buy limited edition collection online?

How do I know the item is available in store?

Can I try the kit in-store?

How do I wash my kit?

Product Care

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How do I track my order?

Can I request for self pick up?

Shipping and Delivery

Can I edit or add anything to my order?

How do I cancel my order?

Can I stack promo/discount codes?

How do I apply promo/discount codes?

Can i exchange, return or get a refund for sales items?

Ordering

How do I submit a warranty claim?Updated 9 months ago