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FAQ

Do you offer refunds or exchanges?

Yes, we offer refunds in gift cards and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sal

What is your shipping policy?

We at Velo Velo understands that you're excited about your purchase, and we love it when you're able to cycle happy. That's why we want to surprise you in terms of shipping. First, we ship GLOBALLY. Secondly, each parcel comes with a tracking code fo

How do I track my order?

Once your order has been placed, you will receive a confirmation email with your order details. After the order is process, you will receive an shipping email with a tracking number and a link to courier's tracking page. Click on the tracking number

Do you offer refunds or exchanges? copy

Yes, we offer refunds in gift cards and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sal