FAQ

How do I find out about rides and events?

There are many ways to find out about our rides and events. Follow us on Strava page. Follow us on Instagram

Do you offer refunds or exchanges?

Yes, we offer refunds in gift card and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., arch

What is the crash policy?

Velo Velo's Crash Policy is a small, but sincere compensation for when your kit gets damage. The scale of the discount will be determined by us (voucher or discount of maximum 40%), and any damaged items need to be returned to us before the discount

How do I submit a warranty claim?

Sorry to hear that. Please submit your claim here and our support team will reply you within 2 working days. Do note you will need to log in and submit the order no, product name and photos of the item.

How do I make a return?

Returns must be done within 30 days of your order. Items must be unused and in their original packaging. Contact our customer service team on [email protected] to initiate the return process with your order number and details of the item you

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order!. Please report your order issue using the link here or email us at [email protected]. Include a photo of the item received and the name of the missing item(s). Please double-chec

What happens if my package is lost or arrives in a damaged state?

At Velo Velo, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] with your order number and all relevant details. We

Can I buy limited edition collection online?

Limited edition collection is only available in the relevant brand store. It cannot be purchase online. There's no restock for limit

How do I know the item is available in store?

Our stocks are mostly online and you can check store availability with the steps below

Can I try the kit in-store?

Yes you can try the sizes in store for the most of the items.