Velo Velo

We are sorry to hear you received the wrong item in your order!Please report your order issue using the link <a href="https://velovelo.gorgias.help/en-GB/ssp/login" rel="noopener noreferrer" target="_blank">here</a> or email us at support@velovelocycle.comInclude a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

We are sorry to hear you received the wrong item in your order!. Please report your order issue using the link here or email us at support@velovelocycle.com. Include a photo of the item received and the name of the missing item(s). Please double-chec

What do I do if I receive the wrong item in my order?

How do I find out about rides and events?

Do you offer refunds or exchanges?

What is the crash policy?

How do I submit a warranty claim?

How do I make a return?

What happens if my package is lost or arrives in a damaged state?

Can I buy limited edition collection online?

How do I know the item is available in store?

Can I try the kit in-store?

How do I wash my kit?

Product Care

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How do I track my order?

Can I request for self pick up?

Shipping and Delivery

Can I edit or add anything to my order?

How do I cancel my order?

Can I stack promo/discount codes?

How do I apply promo/discount codes?

Can i exchange, return or get a refund for sales items?

Ordering

What do I do if I receive the wrong item in my order?Updated 9 months ago