Velo Velo

<p>Velo Velo&apos;s Crash Policy is a small, but sincere compensation for when your kit gets damage. The scale of the discount will be determined by us (voucher or discount of maximum 40%), and any damaged items need to be returned to us before the discount can be given. This service covers kit that was purchased in the last one year.</p><p>Please submit the details <a href="https://velovelo.gorgias.help/en-GB/flows/01HSNZSYKP74PN423VEAQQTHWF" rel="noopener noreferrer" target="_blank">here</a>.</p>

Velo Velo's Crash Policy is a small, but sincere compensation for when your kit gets damage. The scale of the discount will be determined by us (voucher or discount of maximum 40%), and any damaged items need to be returned to us before the discount

What is the crash policy?

How do I find out about rides and events?

Do you offer refunds or exchanges?

How do I submit a warranty claim?

How do I make a return?

What do I do if I receive the wrong item in my order?

What happens if my package is lost or arrives in a damaged state?

Can I buy limited edition collection online?

How do I know the item is available in store?

Can I try the kit in-store?

How do I wash my kit?

Product Care

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How do I track my order?

Can I request for self pick up?

Shipping and Delivery

Can I edit or add anything to my order?

How do I cancel my order?

Can I stack promo/discount codes?

How do I apply promo/discount codes?

Can i exchange, return or get a refund for sales items?

Ordering

What is the crash policy?Updated 9 months ago